Refund Policy
Refund Eligibility Criteria
We understand that educational investments are significant decisions. Our refund policy is designed to be fair while maintaining the quality standards of our position trading education programs.
- Full refunds available within 14 days of program enrollment
- Must have completed less than 25% of course materials
- No downloads of proprietary trading materials or worksheets
- Original payment method verification required
- Students must not have participated in live trading sessions or mentoring calls
- Access to private forums and community features must not have been utilized
Please note that certain specialized workshops and one-on-one consulting sessions have different refund terms due to their personalized nature.
Refund Request Process
We've streamlined our refund process to make it as straightforward as possible. Here's what you need to know about submitting a refund request.
- Submit requests via email to help@ktcius.com
- Include your full name, enrollment date, and program name
- Provide original order confirmation number
- Brief explanation of reason for refund request
- Confirm which materials (if any) were accessed
Our support team will acknowledge your request within 24 hours and begin the review process immediately. We aim to make this experience as smooth as possible during what might be a difficult decision.
Refund Processing Timeline
Request Submission
Submit your refund request with all required information. Our team acknowledges receipt within 24 hours.
Review Process
We review your account activity and eligibility. This typically takes 2-3 business days for standard programs.
Decision & Processing
Once approved, refunds are processed within 5-7 business days to your original payment method.
Payment Method Considerations
Different payment methods have varying processing times for refunds. We want to set proper expectations based on how you originally enrolled.
- Credit card refunds: 5-10 business days depending on your bank
- PayPal transactions: 3-5 business days typically
- Bank transfers: 7-14 business days for international students
- Payment plan enrollments have prorated refund calculations
- Third-party financing requires coordination with lending partners
We process all approved refunds promptly from our end, but your financial institution controls the final timeline for funds appearing in your account.
Special Circumstances
Life happens, and we recognize that sometimes circumstances beyond your control affect your ability to complete our programs.
- Medical emergencies may qualify for extended refund periods
- Military deployment situations receive special consideration
- Job loss affecting program participation reviewed case-by-case
- Technical issues preventing access addressed individually
- Family emergencies evaluated with supporting documentation
While we maintain our standard policy, we understand that exceptional situations require flexibility. Each case receives individual attention from our leadership team.
Our Commitment to Student Success
Before requesting a refund, we encourage students to reach out about any concerns or challenges. Often, we can address learning obstacles or provide additional support that makes the difference between struggle and success. Your educational journey matters to us.
Non-Refundable Items
Certain components of our educational offerings cannot be refunded due to their nature or the resources invested in providing them.
- Physical materials shipped to students (books, printed guides)
- One-on-one coaching sessions that have already occurred
- Access to premium third-party tools or software subscriptions
- Live event attendance or workshop participation
- Certification fees paid to external credentialing organizations
- Custom portfolio reviews or personalized trading plan development
These items represent significant investments in your individual education and cannot be "returned" once provided.